Last update: December 17th, 2021
We, Nuova OÜ, (hereinafter referred to as “Nuova OÜ” and “We”, “we”) operate the Pipechat app that is accessible through www.pipechat.app (the “website”).
Pipechat adds a sidebar to the Whatsapp Web and Telegram Web interfaces to interact with Pipedrive or Zoho CRM data. More information is available on the website.
Pipechat is the controller for the data regarding the website visitors, customers or users, in accordance with Article 4(7) of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) or GDPR. In addition, Pipechat is a processor for the data processed on behalf of its clients in accordance with Article 4(8) of the GDPR.
It is important to highlight Pipechat’s principles regarding user privacy and data protection:
Pipechat has created this document to describe how we process personal data, what we process and why, to whom this data is disclosed to, what are your rights and who to contact for more information or inquiries.
We usually collect personal data of our customers and users who acquire any of our services. This may include:
When you visit the website, we automatically collect certain information about your device, including information about your web browser, time zone, and some of the cookies that are installed on your device. This collection of data aims at personalizing your experience on the Site, improve customer service, respond to queries and emails of our customers. It is important to highlight that this information will not otherwise be aggregated in such a way that would enable us to identify any particular visitor.
We may process personal information related to you if one of the following applies:
In any case, we will be happy to clarify the specific legal basis that applies to the specific case of processing your personal data, and in particular whether the provision of personal data that is a statutory or a contractual requirement, or a requirement necessary to enter into a contract. As a consequence, you may contact us at the following address: [email protected]Purpose
We may use your personal information for the following purposes:
Pipechat will not use your personal data for other purposes than those listed. We will not store data which is not necessary for our purposes and will not keep it for longer than it is necessary. Moreover, we will not sell or disclose this data to any other third party processors.
We will only share personal data with others when it is legally permitted to do so. Personal data held by Pipechat may be transferred to:
When we will share data with sub-processors, it is under contractual arrangements to provide sufficient guarantees to implement appropriate technical and organizational measures in such a manner that the processing will meet the requirements of the GDPR. Moreover, where the sub-processor fails to fulfill its data protection obligations, we will remain fully liable to the client (in our capacity of a controller) for the performance of the subprocessor’s obligations.
Pipechat is using the following outsourcers:
Occasionally, we may receive requests from third parties with authority to obtain disclosure of personal data, such as to check that we are complying with applicable law and regulation, to investigate an alleged crime, to establish, exercise or defend legal rights. We will only fulfill requests for personal data where we are permitted to do so in accordance with applicable law or regulation.
Individuals who are residents in an EEA country have certain rights over their personal data and data controllers are responsible for fulfilling these rights.
We take the security of all data we hold very seriously. We have a framework of policies, procedures, and training in place covering professional secrecy, data protection, confidentiality and security and regular review of the appropriateness of the measures we have in place to keep the data secure.
We may update or modify the security measures periodically provided that such updates and modifications do not result in the degradation of the overall security of the services.
Therefore, while we strive to protect your personal data, you acknowledge that:
Nuova OÜ will retain the personal data for as long as it is necessary to fulfill the purposes we collected it for, including for purposes of satisfying any legal, accounting or reporting requirements. The same rules apply to the data collected by our sub-processors.
We recognize that transparency is an ongoing responsibility so this privacy statement will be kept under regular review.
We encourage you to periodically review it to be informed of how Pipechat is protecting your information. For your questions please contact us at the following e-mail address: [email protected]
Sepapaja 6, Tallinn 15551, Estonia