Pipechat - FAQ

Frequently asked question

How do I install it?

To install Pipechat, you need to
  1. Install the app from Pipedrive Marketplace.
  2. Install the Chrome Extension.
Once you installed the app correctly, you will see the Pipechat sidebar when you use WhatsApp Web. It looks like this:

How does it work?

Pipechat works by recognizing the number you're chatting with on WhatsApp Web and showing you the Pipedrive contact with that phone number, so you can manage the linked deals and create new ones.
If it doesn't find a contact with that phone number, it will let you create a new one or add the phone number to an existing Pipedrive contact.

Does it work with the WhatsApp app on my phone?

No. At the moment it only works on Chrome browsers and with the web version of WhatsApp.

How can I sync my WhatsApp and Pipedrive contact?

Pipechat does not sync your WhatsApp and Pipedrive contacts automatically. Here's how it works.

How can I save messages to Pipedrive?

Pipechat allows you to select specific messages you want to save to Pipedrive, to save them as a note to a deal or a contact. To do that follow the steps below:


And the note will be displayed like this:



Please, note that due to current restrictions, Pipechat cannot save files and attachments.

What's the pricing?

The base price is ā‚¬4/month VAT included for a single user. The price is lower if you choose a yearly plan, and there are further discounts for multi-seat subscriptions.
To see all the available plan, you can click on the credit card icon on the top right:

Can I save files and attachments to Pipedrive?

At the moment, due to technical restrictions, is not possible to save files and attachments to Pipedrive. You will still need to add them manually to Pipedrive.

Can I use the same number on multiple browsers and multiple users?

Because of how WhatsApp Web works, it's not possible to use it with the same number on multiple browsers at the same. If you want multiple users in your company to use Pipechat, they will each have to use their own individual phone number.

Where are the invoices?

You should receive all the invoices in the email you specified in your billing info, but if for some reason you can't find them in your inbox, you can also find the full billing history and invoices by following these steps:


I paid for a multi-seat plan, but some people in my team can't use the app. Why?

To enable someone in your team as part of your multi-seat plan, you have to add the email they use for their Pipedrive account, following these steps:



I can't login. Why?

For Pipechat to work, you need to enable cookies on your browser. You can do that inside the settings page (Settings -> Privacy and security -> Cookies and other site data).

You can choose one of the following options:
  • Allow all cookies
  • Block third-party cookies in incognito
  • Manually add the url pdwa.pipechat.app under "Sites that can always use cookies"